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Our Return Policy

Before you request a return, check the seller's return policy in the listing for the seller's return period and other information. Depending on the seller's return policy, we'll provide you with a return shipping label and packing slip. The seller may also provide you their own return shipping label. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller. You must return the item within 7 business days of requesting the return. It's a good practice to include tracking information when returning an item. If you're requesting a new item as part of a replacement or exchange, you have 7 business days to ship the original item back to the seller once you agree to a replacement or exchange. Once the original item is shipped back, the seller will ship the new item to you as per his business policy. Things to keep in mind: • Request a return by the time specified in the Return policy section of the listing. • If we ask you to contact the seller, work with the seller directly and follow their return instructions. • Return the item in the same condition as you received it. Return shipping charges Either you or the seller is responsible for return shipping charges, depending on the seller's return policy and the reason for the return. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shipping—check the Return policy section of the listing. If you're returning an item because it isn't as described in the listing, the seller is responsible for return shipping charges, regardless of the seller's return policy. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you must work with the seller to agree on the shipping service and cost before returning the item.

Customer Support

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We really care about you and your website as much as you do. Purchasing Porto or any other theme from us you get 100% free support...

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